![]() No one could tell me how to get home to Atlanta. These Southwest people are rude and crude and have no idea what they are telling people! Why do they feel they have to tell people things that aren't true? Is it just some power trip and they enjoy wrecking the plans of their customers? Anyhow, I eventually landed in Vegas and once again there was no one who knew what was going on. So I got back on the plane prefering to be stranded with luggage rather than without. At one point they said they would take my luggage off the plane and then said they wouldnt. I never was able to schedule another connection in Ontario. Once parked again I got off the plane and tried to talk to some one, ANYONE, who could help but there was just one ticket person and a long line of angry customers. It was hot in the plane and full of fumes. One time in ONT they pushed off from the gate and rode around on the runway and then parked right back at the gate. I think they were fabricating stories because they got me to give up my hotel room, rental car. I asked if there was any chance of missing my connection and SW said no. Instead they cancelled my flight FIVE times and promised me each time that I could reach my destination on time. They kept telling me to come to the airport as they had rescheduled my flight. Ok, there was ice in Dallas, but I would have been happy to keep my hotel room and car another day to avoid being stranded. Southwest clearly lost control of their operation on 1/30-31 and stranded me in vegas. I had SWA tickets from ONT to ATL with a connection in Dallas. If you prefer professionalism and don't mind paying a bit more, go with another airline. If you are traveling alone and the price is your first concern, then yes go for it. I give them 1 star.Īll in all, they average a 3-star review overall. I saw one yell at an elderly lady because she got the trash bag vice recycle bag mixed up. They're uniform are less than businesslike and the flight attendants are not the friendliest. When it comes to professionalism, Southwest is the worst. I've seen families separated because they couldn't get there in time to sit together. Trying to get there hours early and stand in line just to get the first come, first serve is ridiculous. ![]() When it comes to loading, I hate the open seat concept. Whenever they offer direct flights, it's also pretty darn good to be able to go from point A to point B without the hassle of a layover. I must say that when it comes to prices, Southwest is the king.
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